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Return & Refund Policy

RETURN POLICY

Easy Returns for all of our products.

We offer 30-days money back guaranteed.
We want you to be fully satisfied with every product that you purchase from www.prspsports.com and we understand that it may be tricky when it comes to shopping online. If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you may return the product within 30-days for an exchange or a refund. Please note that the product will have to be in the exact same condition as when you have received it and with the original packaging.

*Please note*
Due to hygiene reasons, returns and exchanges will not be accepted for all products listed below.

- SOCKS

- FACE COVERINGS

 

You can choose one of the following return options:
Exchange your item for a different size or a replacement for a wrong or defective item received or a full refund to your given bank account.

No nonsense return policy.

  • Items you wish to return need to be sent to us 30 days from the date you received your parcel. We will accept returns request via online submission only.
  • Postage is to be borne by the customer in the event of an exchange or return.
  • To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s) and with tags attached to the product (Please be sure to not discard any packaging materials). Then approval for return must be obtained by sending the relevant photos to prsppremium@gmail.com or uploading to the order return request form.
  • Any Promotional Product cannot be Return for Full Refund, only applicable for Exchange unless it is deemed as Out of Stock/Discontinue by PRSP.
  • Any product received as Free Gift is not applicable for Cash Refund/Voucher/Exchange.
  • Returns/exchanges may take up to 10 - 15 business days, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.

 
Important information
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear.
  • Products lost or damaged due to fire, flood, or natural disaster.
  • Products with a missing label or label that has been defaced/removed or the item has been washed.
  • Products returned for personal reasons unrelated to product performance or satisfaction.
  • Products that have been soiled or contaminated.
  • Products that are found to be non in accordance to PRSP Return/Exchange/Refund policy but yet is posted to our warehouse/premise shall not be entitled for Return to customer unless cost is borne by customer.


Exchange Eligibility

  • Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed.
  • Applicable for return and exchange in the event of “wrong size” or “defect upon receiving".
  • Please do not discard any packaging material and ensure everything is returned in the same condition as you’ve received it.
  • PRSP reserves the rights to not accept any return requests which does not meet our standard return policy.
  • In the event if the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.
  • Should you require further information or assistance in regards to this return, please do contact us at prsppremium@gmail.com

 


Please return your purchase to the following address:
STT Marketing Sdn. Bhd.
No. 23 Jalan Kepayong, Taman Nira, Johor, 83000 Batu Pahat


Please contact us at
prsppremium@gmail.com  or 6016-723 8979 if you have any questions or doubts.